Managed operations
Give important private applications a defined owner.
CTM reviews deployment, access, dependencies, data sensitivity, backups, restart paths, monitoring, and support expectations before accepting responsibility.
Operating boundary
Not commodity hosting
The service is for operational applications where unclear support, data loss, or downtime would create meaningful business pain.
- Runbook and restart path
- Monitoring and maintenance expectations
- Backup and restore approach
- Access and escalation ownership